You can use Amazon Web Services to create a workflow that sends notifications over multiple channels. There are many practical business needs for this type of functionality. For example, a weather agency needs to warn many people about a storm, or a school wants to send parents alerts when kids are missing.
The use case for this AWS tutorial assumes you work at a school and you need to alert parents when a student skips school. Do you send an email message, do you phone the parents, or do you send a text message to a mobile device? The AWS workflow created in this tutorial sends messages over multiple channels, including email, as shown in this illustration.
To send notifications over multiple channels, you can use these AWS Services:
- Amazon Pinpoint Service
- Amazon Simple Notification Service (SNS)
- Amazon Simple Email Service (SES)
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